Shipping policy

✦ Shipping & Delivery

Each piece is carefully prepared before it begins its journey.

✦ Processing Time

All orders are processed within 1–3 business days.

As many of our pieces are handmade or one of a kind, additional preparation time may occasionally be required. If so, we will notify you in advance.

✦ Shipping Time & Rates

Delivery times vary depending on destination and shipping method.

Hong Kong

• Standard Shipping (5–8 business days) — $10 USD (orders under $300)
• Express Shipping (3–5 business days) — $15 USD (orders under $300)
• Free Shipping on orders over $300 USD

North America, Europe & Australia

• Standard Shipping (5–8 business days) — $12 USD (orders under $300)
• Express Shipping (3–5 business days) — $20 USD (orders under $300)
• Free Shipping on orders over $300 USD

Please note that these are estimated delivery times. Delays may occur due to customs processing, local carriers, or other external factors beyond our control.

✦ Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow 1–2 days for tracking updates to appear.

✦ Shipping Address

Please ensure your shipping address and phone number are complete and accurate at checkout.

We are not responsible for delays or delivery issues caused by incorrect or incomplete information.

✦ Lost or Missing Packages

Once a package is marked as delivered by the carrier, it is considered fulfilled.

If you are unable to locate your package, we recommend:

• Checking with household members, neighbors, or building management
• Looking around your delivery area (mailbox, front door, or safe drop-off locations)
• Verifying the shipping address provided at checkout

If your package is still missing, please contact us at hello@yuntopia.cn.
We will do our best to assist you in contacting the carrier and initiating an investigation.

While we are always here to help, we cannot guarantee refunds or replacements for packages confirmed as delivered.

✦ Duties & Taxes

All duties and taxes are included in your order total.
You will not be charged any additional fees upon delivery.

If a package is refused at customs, please contact us.
We will assist you in resolving the issue as quickly as possible.

✦ Delays

While we aim to ensure timely delivery, we are not responsible for delays caused by:

• Customs clearance
• Carrier disruptions
• Weather or other external factors

We sincerely appreciate your patience and understanding.

✦ Final Note

We see shipping not simply as delivery, but as part of a longer journey—
from the hands that made each piece, to the person who chooses to live with it.

For any questions, feel free to contact us at hello@yuntopia.cn